Versa 2 stopped working altogether

[TARAD83]

Last month or so my fitbits been having issues. Stops taking heart rate during the night, constantly resets itself,  during a workout it stops the heart monitor and will reset, battery has drained overnight after being fully charged, can't set the right time, isn't syncing properly.   

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TARAD83. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Versa 2. 

Regarding the heart rate issue, I'd recommend following the steps below:

• Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your watch, from the main screen of your watch, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
• Once it's done, manually sync your Versa 2. To do so, open the Fitbit app, tap on the Account icon, tap on your Versa 2's image and tap on "Sync Now" 
• Next, switch it from Off to On and manually sync your watch once again. 
• Once it's done, restart your watch.
• Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

For more information, see What factors can affect my heart-rate reading on my Fitbit device? 

About the battery, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, I'd also recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

As for the time showing wrong, keep in mind that your Versa 2 may show an incorrect time if it hasn't synced or it has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image. If you're experiencing syncing difficulties, see Why won't my Fitbit device sync?