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Versa 2 stopped working altogether

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‎06-13-2022 09:53 - last edited on ‎06-13-2022 10:39 by Fitbit Moderator

‎06-13-2022 09:53 - last edited on ‎06-13-2022 10:39 by Fitbit Moderator

Hi, 

My fitbitis not responding. 

It had approx 50% charge, blank screen, will not charge, will not reset, have tried multiple times over the past 6 hours to reset. Is linked to bluetooth but not syncing, last sync it logged over 12000000 steps and gave me the Olympic sandal badge.

How to fix? 

 

Moderator Edit: Clarified subject

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‎06-13-2022 10:41 - edited ‎11-16-2023 02:29

‎06-13-2022 10:41 - edited ‎11-16-2023 02:29

Hi there, @Lauram5753. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Since you've exhausted all steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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