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Versa 2 stopped working

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‎04-07-2020 13:47 - last edited on ‎04-10-2020 13:37 by

‎04-07-2020 13:47 - last edited on ‎04-10-2020 13:37 by

I have had my Fitbit for a full 24 hours and now it's not working?? I had my last one replaced with the Versa 2, synced it to my phone, successfully using it for just under a day.

Went to bed, went to check the time and nothing. Black screen, so I put it on charge. Nothing. I held down the button for an extended time, the Fitbit logo came up but then went away. So left on charge over night, only to wake up and have the same issues, only now the logo won't even come up. 

24 hours!! How is that even possible for it to stop working that quickly.

Please tell me I can resolve this on my end.

 

 

Moderator edit: subject for clarity

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‎04-10-2020 13:35

‎04-10-2020 13:35

Welcome to the Fitbit Community, @Gen901. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that your replacement Fitbit Versa 2 stopped working. Thank you for your troubleshooting efforts. I totally understand how you are feeling and I am here to help you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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