Versa 2 stopped working

[EmmaKuhnsman]

I have tried leaving it on the charger for hours, it simply will not turn on. It died at about 50%, so is this just the end of its lifespan?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @EmmaKuhnsman. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 2 is still not turning on. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Versa 2 is receiving good power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature
  
  

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)