Versa 2 stuck, Help?

[Sunshine0115]

My Versa 2 is stuck on a screen saying "set up wallet" that I accidentally swiped to. The left side button isn't working to return me to home or to reset. I cannot get to settings because nothing is swiping away. The screen can return to the "sleep mode" clock screen but cannot get me to the home page. How can I fix this?

[Guy_]

Hi @Sunshine0115 - try holding the button for 10 seconds till it blanks or vibrates and the logo appears and wait for it to start.

Even if it seems the button is not working it may work for that, if not let the battery run down fully and charge and change the watch shortcuts to avoid the same thing happening.

[Steels07]

Hopefully you can get your versa 2 running properly with @Guy_ help.  @Guy_ is very helpful with suggestions.

[Guy_]

Thanks @Steels07 -

@Sunshine0115- what you may be seeing is the cute mini AOD clock which can appear if the AOD option is on and you are stuck in Settings mode

Double tapping the screen will make the mini sleep mode clock screen [AOD] go away.

If it is not responding to the wrist wake, you can turn on Wrist wake from the Fitbit App Device screen - turn on Quick View and sync the watch.

A couple of other things you can try; change clock face from the Fitbit App Gallery tile, this may break the wallet setup cycle, also running the watch setup from the Fitbit App and replace may help if you don't have an Android phone [ it may make things worse if you have the new V4 version of  Fitbit App due to bugs], you may still be able to reach the Quick Settings with double pull down on the watch face and click on the 2 white bars but if the button is nor responding you will be stuck in that mode.

[Steels07]

You are so welcome.

[Sunshine0115]

Hello @Guy_ 

I have already tried holding the button, changing the clock face, and all of your suggestions, other than letting it run down on charge. None have worked, but I'll get back to you on letting it die to charge it again.