Versa 2 stuck at setup screen

[MukundVihari]

Hello

my versa 2 stopped working few days back. I have tried to reset from watch and after restart, setup screen comes, stays for few seconds and goes blank (during this brief period, tried to setup from phone - tried different, and scan is not finding the device). 

Watch has 70% charge left. 

any suggestions?

thank you

Vihari

Moderator edit: updated subject for clarity. 

[Guy_]

Hi @MukundVihari - if you have factory reset your watch it is like a new watch and needs to be setup again.

Remove the watch from the Bluetooth entries on the phone and restart the phone.

With the watch on charge and near the wifi source and phone,

In the Fitbit App click profile photo and then "+ Set up a Device"

This should find the watch and reinstall it.

[MukundVihari]

hello Guy

thank you for your reply.

1. have drained battery completely (watch is getting charged) and did reset

2. after reset, I can see the clock and in few seconds, watch goes into sleep / blank screen and I have to do the reset again

3. I also tried, you suggestion, taking out blue tooth connection from and restart of phone

4. I also tried to add watch to different phone.

thank you

regards

Vihari

[MukundVihari]

I have reset it again. Phone app showed status of "sync" completed but screen is blank.

[Guy_]

@MukundVihari - when the screen goes blank what happens if you just push the button or double tap the screen, or even put it on charge? Does it display something?

[MukundVihari]

@guy

nothing. I can only screen again when I reset again. Its weird that it is syncing but no display.

thank you.

[Guy_]

@MukundVihari- it does sound like a watch hardware fault

Try chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it is still under warranty, 1 or 2 years depending on country law, and found faulty the quickest way to resolve it is to take it to the shop for a new replacement, hopefully over the counter.

[MukundVihari]

Thank you @guy

Let me try support service and see what happens.