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Versa 2 stuck on Alexa screen

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‎03-28-2023 07:06 - last edited on ‎03-28-2023 07:44 by Fitbit Moderator

‎03-28-2023 07:06 - last edited on ‎03-28-2023 07:44 by Fitbit Moderator

My Versa 2 won’t let me get into it. The screen is saying set up Alexa but won’t let me exit the screen at all. Can’t shut it off or restart it. Please help!!

 

Moderator Edit: Clarified subject

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‎03-28-2023 07:47 - edited ‎06-17-2023 10:46

‎03-28-2023 07:47 - edited ‎06-17-2023 10:46

Hi there, @Kat207. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Nevertheless, if you mean by pressing side button, maybe you are holding button press too long. It just takes a quick press, if you hold it longer, it activates the 'left button shortcut' which you can set from 'Settings' > 'Left Button'.  If this describes your issue, I'm guessing your shortcut is set to 'Alexa'. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-28-2023 07:47 - edited ‎06-17-2023 10:46

‎03-28-2023 07:47 - edited ‎06-17-2023 10:46

Hi there, @Kat207. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Nevertheless, if you mean by pressing side button, maybe you are holding button press too long. It just takes a quick press, if you hold it longer, it activates the 'left button shortcut' which you can set from 'Settings' > 'Left Button'.  If this describes your issue, I'm guessing your shortcut is set to 'Alexa'. For more information, see How do I navigate my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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