Versa 2 stuck on Fitbit Logo

[LottieJones1]

Hi,

My Versa 2 has randomly stopped working. Itt's fully charged but now won't show anything apart from the Fitbit logo or a blank screen. 

I've tried deleting the app off my phone and the fitbit itself from my account but on now trying to set it back up on the app, my bluetooth on my phone can't find it.

Help please!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @LottieJones1. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

[strawberrycat]

Im having the same issue, having trouble contacting support, did you get the issue fixed??

[LottieJones1]

Yeah they offered me a free replacement as I was within warranty. Nothing else seemed to work and live chat wasn't working for me earlier either!Sent from my Galaxy

[nascarcave]

We have the same problem, started today, We think the watch is about 3 years old.

[MarreFitbit · Accepted solution]

@LottieJones1 I'm glad to hear that our Support Team was able to help! 

@strawberrycat Welcome on board! It seems like you managed to contact our Support Team after posting here. Feel free to contact them back if you need further assistance. 

Hi there, @nascarcave. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope that helps. 

[nascarcave]

No luck with getting it going. Removed app, reinstalled app, removed device and tried setting it up as new. All software updated.

Same “dot screen” 

Any ideas? 

Moderator Edit: Personal info removed

[MarreFitbit]

@nascarcave I appreciate you had followed the tips and recommendations provided above. Thanks for the image attached. 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.