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Versa 2 stuck on Fitbit Logo

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‎12-28-2020 13:24 - last edited on ‎01-22-2021 09:05 by Fitbit Moderator

‎12-28-2020 13:24 - last edited on ‎01-22-2021 09:05 by Fitbit Moderator

Can I throw my hat in this Versa 2 trouble ring?  Exact same issue.  Received mine on 12-25-2020 and the logo only appeared midday12-27-2020.  No more clock or numbers just the logo.  Won't connect to the computer it was paired with.

 

 

Moderator Edit: Clarified subject

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‎01-22-2021 10:34 - edited ‎01-10-2024 11:59

‎01-22-2021 10:34 - edited ‎01-10-2024 11:59

Hello there @tidentenn, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. I understand how you must be feeling. 

If you haven't done so yet, please try the following steps:

  • Remove your Versa 2 from your Fitbit account and from your phone/computer's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Setup your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


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‎01-22-2021 12:49

In response to MarreFitbit

‎01-22-2021 12:49

Thanks for the reply!  I went back and started from scratch and all is well... Again, Thanks!

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‎01-22-2021 12:54 - edited ‎08-31-2023 09:41

In response to tidentenn

‎01-22-2021 12:54 - edited ‎08-31-2023 09:41

@tidentenn You're very welcome! I'm glad to hear you're back on track. 😊

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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