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Versa 2 stuck on Fitbit Logo

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‎12-30-2021 10:28 - last edited on ‎12-30-2021 11:14 by Fitbit Moderator

‎12-30-2021 10:28 - last edited on ‎12-30-2021 11:14 by Fitbit Moderator

The screen is flashing every 8 seconds with the fitbit logo. I have tried resetting the watch by holding the button down. But nothing changes

 

Moderator Edit: Clarified subject

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‎12-30-2021 11:16 - edited ‎10-04-2024 05:58

‎12-30-2021 11:16 - edited ‎10-04-2024 05:58

Hi there, @NormaB123. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done, please follow the steps below:

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

Hope that helps.

Maria | Community Moderator, Fitbit


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‎12-30-2021 14:13

In response to MarreFitbit

‎12-30-2021 14:13

Hi, I tried all of that. Thank you. But it didn't work. I still have the
fitbit logo on the watch. And now I cannot pair my watch to my phone as the
pairing code doesn't come up on the watch screen.
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