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Versa 2 stuck on Fitbit Logo

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My Fitbit versa 2 seems to have stopped workning. It started Yesterday with loosing power really fast. It won’t last a whole day. Today it has been showing alexa on and off. 

I have tried to charge it and when I sync it with the app it is fully charged but the watch won’t start. It shows the Fitbit logo on and off. 
Is the watch dead? 
the versa 2 is from september 2019. 
 
Moderator Edit: Clarified subject
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Hi there, @Mettegrove. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2. I understand where your concern is coming from. 

 

If you haven't done so yet, please follow the steps below:

 

  • Remove your Versa 2 from your Fitbit account and unpair it from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

 

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article: Why can't I set up my Fitbit device? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


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How Can i restart my versa 2 when i cannot see anything other than the Fitbit logo showing on and off on the screen. 

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