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Versa 2 stuck on Fitbit Logo

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‎08-22-2022 04:17 - last edited on ‎08-27-2022 06:22 by Fitbit Moderator

‎08-22-2022 04:17 - last edited on ‎08-27-2022 06:22 by Fitbit Moderator

My versa 2 has suddenly turned itself off and whenever I try and restart it shows the Fitbit logo and then turns off again and is blank. Anyone have any other suggestions?? Going to try live chat support tomorrow and see how I go.  Have only had it for 8-12 months 

 

Moderator Edit: Clarified subject

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‎08-27-2022 06:23 - edited ‎11-22-2023 03:51

‎08-27-2022 06:23 - edited ‎11-22-2023 03:51

Hi there, @SarahColes87. Thanks for stopping by in the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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‎09-08-2022 04:13

In response to MarreFitbit

‎09-08-2022 04:13

Thanks, but my issue was still not resolved and my Fitbit is still doing the same thing. 

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‎09-08-2022 04:34 - edited ‎07-14-2023 03:45

In response to SarahColes87

‎09-08-2022 04:34 - edited ‎07-14-2023 03:45

@SarahColes87 Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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