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Versa 2 stuck on Fitbit Logo

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‎11-20-2022 15:03 - last edited on ‎11-21-2022 15:28 by Fitbit Moderator

‎11-20-2022 15:03 - last edited on ‎11-21-2022 15:28 by Fitbit Moderator

3 days ago, noticed watch was stuck on fitbit logo.  Read posts etc., finally managed to get a restart, which forced software update - this took multiple attempts over 2 days to get to this stage.  Watch worked for about an hour yesterday (except for heart rate), then randomly went back to flashing fitbit logo.

Will not reset using the button.  Screen displays nothing other than logo.  Unable to set up again, as is not being picked up by bluetooth (have force quit app, turned off bluetooth, powered off phone etc.)

 

 

 

Moderator Edit: Clarified subject

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‎11-21-2022 16:17 - edited ‎03-26-2024 12:37

‎11-21-2022 16:17 - edited ‎03-26-2024 12:37

Hello there, @Matt_1976. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎11-22-2022 07:56 - edited ‎11-23-2022 02:53

In response to MarreFitbit

‎11-22-2022 07:56 - edited ‎11-23-2022 02:53

@MarreFitbit @Matt_1976  Good evening.

I think the reason is that these few days , fitbit server temporarily stopped .

How did I know it? I have strong evidence as follows:

When my watch was stuck on fitbit logo, I logged out my fitbit app, then I tried to log in once again.but in vein.

the error message shows me "can not connect to server(fitbit.com) temporarily , please try it later  ".

This phenomenon has been continuing for several hours.

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