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Versa 2 stuck on Fitbit Logo

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‎02-05-2023 15:55 - last edited on ‎02-06-2023 06:49 by Fitbit Moderator

‎02-05-2023 15:55 - last edited on ‎02-06-2023 06:49 by Fitbit Moderator

I tried to reset my Versa 2 and now the screen with the dots just keeps going on and off. It won't do anything else. It's not syncing either. Any ideas?

 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎02-05-2023 19:57

‎02-05-2023 19:57

Hi @mstalnaker  - after a factory reset the watch has to be setup as it is like a new watch.

 

First remove the Bluetooth entry from the phone then in the Fitbit App click profile photo and "+ Set up a Device" and replace.

 

Before proceeding, in the Gallery tile note the names of any clock faces or apps you use to make it easier to install them again if necessary 

 

What was the problem that needed a factory reset?

Author | ch, passion for improvement.

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‎02-06-2023 06:50 - edited ‎03-09-2024 06:23

In response to Guy_

‎02-06-2023 06:50 - edited ‎03-09-2024 06:23

Hi there, @mstalnaker. Thanks for stopping by in the Community Forums and sharing the details about the issue with your Versa 2. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Guy_ Thank you so much for your help!

Maria | Community Moderator, Fitbit


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‎02-06-2023 06:58

In response to MarreFitbit

‎02-06-2023 06:58

So I got up this morning and my Fitbit won't sync. I can't even get it to pair. I don't know what is going on. But I don't have time to deal with it now. I'll contact support when I get home this evening.

Thanks for all the help so far.

Mary

Sent from my Verizon, Samsung Galaxy tablet
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‎02-06-2023 17:28

In response to Guy_

‎02-06-2023 17:28

I was just trying to reboot my Fitbit and the screen got corrupted or something. The Fitbit logo just kept blinking off and on. I couldn't get it to do anything else. I finally got some help from customer service and got it working again. Thanks for your help.

Mary
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‎02-06-2023 17:31

In response to mstalnaker

‎02-06-2023 17:31

I'm having the same trouble. What did they have you do to fix it? 

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‎02-06-2023 17:44

In response to SunsetRunner

‎02-06-2023 17:44

I had to do a factory reset. But it didn't completely reset, so I didn't lose all my data. I think you can probably find out how to do the factory reset on the app or the website. I really don't remember all the steps. But it did seem to help.
Good luck!

Mary
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