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Versa 2 stuck on Fitbit logo

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‎08-18-2020 09:14 - last edited on ‎08-18-2020 21:06 by Fitbit Moderator

‎08-18-2020 09:14 - last edited on ‎08-18-2020 21:06 by Fitbit Moderator

Hi, I have a new versa 2 which will not progress past the logo.  I have tried uninstalling and reinstalling the app, unpairing and repairing, turning the versa off several times.  It will sync with the app, it will connect to my wifi, but that is the most it will do.  Can I have some advice please.  Thank you!

 

Moderator Edit: Clarified subject

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‎08-18-2020 21:05

‎08-18-2020 21:05

Hi @kirstieb, welcome to the Community Forums!

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before posting over here, certainly, your Versa 2 isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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