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Versa 2 stuck on Fitbit logo

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‎01-04-2021 16:44 - last edited on ‎01-05-2021 17:07 by Fitbit Moderator

‎01-04-2021 16:44 - last edited on ‎01-05-2021 17:07 by Fitbit Moderator

Hi,

 

My Versa 2 had been frozen/stuck on the clock screen for a few days so I tried a factory reset. It then came up not synced and it wouldn't sync for me in the app so I deleted/reinstalled it. It then said data not cleared, try again. It's now just stuck with the fitbit logo on the screen. 

 

Any help greatly appreciated as I love my fitbit!

 

Thanks.

 

Moderator Edit: Clarified subject

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‎01-05-2021 17:06

‎01-05-2021 17:06

Hi @Lee_Mac, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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