Versa 2 stuck on Fitbit logo

[Brendag5]

My versa two goes from the clock face and then randomly goes off and I see the Fitbit logo. I cannot restart it I don’t know what to do. He keeps randomly going back and forth help.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Brendag5. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 2.

Please note the issue you're having comes from performing a factory reset without first unpairing your Fitbit device from your Fitbit account and phone's Bluetooth settings. With that being said, I suggest following the steps below in the order listed:

• Unpair your Versa 2 from your phone's Bluetooth and also make sure it's no longer connect to your Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa 2 again.
• If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having issues updating your Fitbit device, see Why can't I update my Fitbit device?

[Brendag5]

I didn’t do a factory reset

And it is still doing it
Sometimes I have a clock face

Or it will just ok it’s own have the Fitbit logo on



Sent from my iPhone