Hi there, @Alannah7. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that Versa 2 is still stuck on the Fitbit logo. I understand how annoying this can be, I will do my best to help you with this!
If you haven't done so yet, please try the following steps in the order listed while your Versa 2 is connected to the charging cable:
- Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
- Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
- Force quit the Fitbit app.
- Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
- Shut off your phone and turn it on after 1-2 minutes.
- Turn on the Bluetooth on your phone.
- Plug it into the charging cable and open the Fitbit app.
- Set up your Fitbit device.
- If there is no connection, restart your Fitbit device.
- Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again.
With the steps above, what I want you to do is to pair your Versa 2 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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