help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 stuck on logo screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-24-2020 12:22 - last edited on ‎05-09-2020 07:49 by Fitbit Moderator

‎04-24-2020 12:22 - last edited on ‎05-09-2020 07:49 by Fitbit Moderator

My versa 2 is stuck on the restart screen.  I took it off the charger and it was unresponsive, so i decided to restart it. It is now stuck on the reset screen with the fitbit logo on it. If anyone knows how to fix please help. Thank you.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-09-2020 07:49

‎05-09-2020 07:49

Hi @Freshbomb, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the screen issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes