Versa 2 stuck on logo screen

[IsaacMc]

I have had my Versa for just 1 day now and Have had problems with syncing so I factory reset my watch and now it has gotten stuck on a white logo screen I can't restart it as it just repeats the process and I don't know what to do.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@IsaacMc Welcome to our Fitbit Community. I totally understand how you feel about the syncing and screen issues that your Versa 2 has experienced. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, let me know how the factory reset was performed.

In the meantime, try a regular restart as advised in this help article. After this, set up your watch from scratch and see if the issues get fixed.

See you later.

[IsaacMc]

To factory reset my watch I went into the about section in settings and factory reset it that way.

I followed the instruction in the Article but it still shows up with the white logo screen I don't know if it is just taking a long time to update or if something is wrong.

Thanks,

IsaacMc

[JuanJoFitbit]

@IsaacMc Thank you for getting back and trying the recommended steps. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

See you later.