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Versa 2 stuck on message "Data not cleared, Sync & Tried again"

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‎11-04-2021 13:32 - last edited on ‎11-04-2021 16:42 by Fitbit Moderator

‎11-04-2021 13:32 - last edited on ‎11-04-2021 16:42 by Fitbit Moderator

My Versa 2 can’t swipe; now I have “reset failed; your data was not cleared

 

Moderator Edit: Clarified subject

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‎11-04-2021 16:45 - edited ‎09-14-2023 09:51

‎11-04-2021 16:45 - edited ‎09-14-2023 09:51

Hi there, @margebusse. Thanks for stopping by in the Community Forums. 

I've seen you contacted our Support Team after posting here to report about this issue, but your chat got disconnected. If you still need help, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Nevertheless, if you haven't done so yet, I recommend trying the steps below:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎11-04-2021 16:45 - edited ‎09-14-2023 09:51

‎11-04-2021 16:45 - edited ‎09-14-2023 09:51

Hi there, @margebusse. Thanks for stopping by in the Community Forums. 

I've seen you contacted our Support Team after posting here to report about this issue, but your chat got disconnected. If you still need help, the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Nevertheless, if you haven't done so yet, I recommend trying the steps below:

  • Unpair your Versa 2 from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If you can't get started with your Versa 2, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes