Versa 2 stuck on reboot loop

[Gazza9296]

Hi my versa 2 keeps getting stuck on boot up screen and won’t respond to pressing any buttons 

I’ve had it since Xmas 2019 and this is 3rd time it has done this how do I get it repaired ? Thanks 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Gazza9296, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some steps before posting over here. To fix the inconvenience you're experiencing with your Versa 2, please try our restart process and let me know if the issue persists.

I'll be here if further assistance is needed. 

[Gazza9296]

Hi thanks for reply my Fitbit will not respond to holding any buttons and has been on boot up screen for 2-3 days now I’ve tried charging then holding and releasing buttons but all this does is shut my versa off then reboots with same screen ! 

[RicardoFitbit]

You're welcome @Gazza9296, your update is also appreciated.

I'm sorry to know that you're still experiencing difficulties with your Versa 2. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[satyamwahi]

I've been facing the same issue; tried almost everything on this forum or any other, but couldn't get my watch to get back on again.. Please help..

[JuanFitbit]

@satyamwahi  , a warm welcome to the Community! Thank you for sharing your experience. 

In that case, please give our team a call or chat with them. They'll be glad to have a closer look at your Versa 2. 

Here you'll find our contact  info

See you around