Versa 2 suggestions and issues

[Hudor]

I was given in christmas a Versa 2.  I was not able to wonload ny Fitbit app.  I grew very disgustd until I contacted via phone the support team.  The service provoded was excellente.  Mr Adrew G.M. and his team were very precise,helpful and most kind in trying to solve my problem.  This completely changed my attitude and therefore after more than 60 years (I'm 82) in advising  marketing and advertisingw ith top lineoutfits such as Stanadard Oil o  Due to a very good marketing strategu Fitbitf New Jersey (before the break up as Exxon), City Bank ( as Firts National City Bank of New York), Colgate Palmolive and many others I would like to contribute, in retribution to the support given by Andrew and the support team.

There three basic internal factors contributin to the several problems statedin the forum:  1.- The materias for the board. 2.- the workmaship or assemblin labor 3.- The software.

All these subjects are related to in the several watch products forums. All require a thorough and efficiente quality control infrastructure because  any one fails, the others will also and consumers and company will be seriously affected.  The Fitbit marketing activity has very effciente and the product is well distributed and promoted.  Maybe oversell has made the problems more serious.  Taken each each of this phases separately: Materials, assembling and software separately and thoroughly inspecting the quality of ech and notifying your costumeer segments of improvement would gretly help in retrending and reforming a brand image that may be on the down trend, relative to complaints vs sales volume increase.  Plese take this short notice and perhaps simplified analysis as a goodwill gesture in retribution for the excellent assistance received by Mr. Andrew G.M. and his support Team.

HUDOR

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Hudor It's nice to see you on the Community. Sorry for the delayed reply. 

I truly appreciate the time you took to share your experience with our Support team. I'm glad to hear that you received a Versa 2 in Christmas and that you were satisfied with the service provided by Andrew G.M. 

Your feedback and comments are appreciated. The best place to make your voice heard is our Feature Suggestion board, those ideas are reviewed by our team and the status will change based in Fitbit's plans. 

I'll be around if you have any additional questions. 

[Hudor]

I did manage to download the the fitbit.com app through some very capable
suggestion of your latest support personnel help (the 2 others were ver
good, kind and respectful but this last one had more mobile knowledge.
Still things don't work right and I was going to return the versa 2 but
time to do so expired. Conclusion...I get the time on the watch but that's
all and not from my phone. I'm no satisfied. I even got my sim t tmobile
changed and I still get "fitbit. com down for maintenance".!!!!

[SilviaFitbit]

@Hudor Thanks for getting back. Sorry to hear that you're still unable to set up your Ionic. Since you have a case open with our Support team, please continue the communication through email, they will continue assisting you. 

I'll be around if you have any additional questions.