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Versa 2 syncing difficulties every 2 days

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‎12-02-2020 14:53 - last edited on ‎12-02-2020 18:17 by Fitbit Moderator

‎12-02-2020 14:53 - last edited on ‎12-02-2020 18:17 by Fitbit Moderator

I have a Versa 2 and about every 2 days, it stops syncing with my Android phone so I stop getting notifications and my activity isn't updating to the app. I have to turn off my Bluetooth, restart my Fitbit, then turn the Bluetooth back on for it to work.

For as much as I paid for this Fitbit, I shouldn't constantly have this trouble. I have searched online and see that this is a constant problem with your app, so I'm pretty sure it's not my Fitbit. Do you plan on fixing the app or do you have a better workaround that lasts more than a day or two? 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-02-2020 18:16

‎12-02-2020 18:16

Hello @finfan1973, welcome to the Community Forums!

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. To better assist you with this, can you please specify which Android phone are you using? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎12-03-2020 05:56

In response to RicardoFitbit

‎12-03-2020 05:56

I have a Moto G Stylus running Android 10. I've already adjusted the settings to turn off the battery optimization for the Fitbit app. I've gone through all the troubleshooting you guys have available and it still keeps happening. 

I've had this phone for a while now and it didn't become a problem until a few months ago, it just recently started to fail to sync every few days. I have talked to other friends who have Fitbits (Versa 2, Charge 2 & Charge 3) and they also similar issues but all have different phones. 

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‎12-03-2020 07:06

‎12-03-2020 07:06

I to have similar problem. Super frustrating! Syncing problem seems to get worse everyday... It's super annoying!

 

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