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Versa 2 touch screen is not working

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‎02-21-2023 01:23 - last edited on ‎02-21-2023 06:24 by Fitbit Moderator

‎02-21-2023 01:23 - last edited on ‎02-21-2023 06:24 by Fitbit Moderator

The touch screen on my versatube completely quit working I've reset it completely twice everything seems to work on it but I cannot move the screen on the watch itself.

 

 

Moderator Edit: Clarified subject

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‎02-21-2023 06:27 - edited ‎06-16-2023 07:14

In response to NellyG

‎02-21-2023 06:27 - edited ‎06-16-2023 07:14

Hi there, @DemonLiz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎02-21-2023 01:37

‎02-21-2023 01:37

Hi @DemonLiz I would suggest you contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-21-2023 06:27 - edited ‎06-16-2023 07:14

In response to NellyG

‎02-21-2023 06:27 - edited ‎06-16-2023 07:14

Hi there, @DemonLiz. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If none of the above works, please follow @NellyG's advice and chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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