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Versa 2 touch screen isn't working

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‎04-24-2020 08:09 - last edited on ‎06-20-2020 13:06 by Fitbit Moderator

‎04-24-2020 08:09 - last edited on ‎06-20-2020 13:06 by Fitbit Moderator

when I go to the messages screen to check and read messages the touchscreen doesn't respond to tapping or swiping,  I have changed the clock face 3 times, can't get into settings to turn the watch off. the touchscreen only works on the main clock face screen but as soon as I swipe down to go into messages nothing works. 

 

Moderator Edit: Clarified subject

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‎06-20-2020 13:09 - edited ‎04-21-2024 11:30

‎06-20-2020 13:09 - edited ‎04-21-2024 11:30

Hi there @SunsetRunner, thanks for stopping by and for the details provided in your post. I appreciate you've taken the time to change the clock face on your Versa 2 to solve the touch screen. 

If you haven't done so yet, I'd recommend restarting your watch as follows:

  1. Hold the back button for 10 seconds.
  2. Let go of the buttons.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎06-20-2020 13:09 - edited ‎04-21-2024 11:30

‎06-20-2020 13:09 - edited ‎04-21-2024 11:30

Hi there @SunsetRunner, thanks for stopping by and for the details provided in your post. I appreciate you've taken the time to change the clock face on your Versa 2 to solve the touch screen. 

If you haven't done so yet, I'd recommend restarting your watch as follows:

  1. Hold the back button for 10 seconds.
  2. Let go of the buttons.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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