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Versa 2 touch screen isn't working

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‎10-23-2020 23:17 - last edited on ‎10-24-2020 06:39 by Fitbit Moderator

‎10-23-2020 23:17 - last edited on ‎10-24-2020 06:39 by Fitbit Moderator

My fitbit versa 2 screen will not swipe or touch screen will not work. I have changed clock face and factory reset but still nothing.  Have only had the watch 6 months and I love it but I need it to track my workouts etc. Help! 

 

 

Moderator Edit: Clarified subject

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‎10-24-2020 06:43 - edited ‎11-08-2023 15:18

‎10-24-2020 06:43 - edited ‎11-08-2023 15:18

Hi there @Sammip123, welcome to the Community Forums. I'm sorry to hear that your Versa 2's touch screen stopped working, I understand how you must be feeling. 

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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‎10-26-2020 00:21

In response to MarreFitbit

‎10-26-2020 00:21

Thank you 

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‎10-26-2020 06:49 - edited ‎09-25-2023 05:26

In response to Sammip123

‎10-26-2020 06:49 - edited ‎09-25-2023 05:26

Hi @Sammip123, you're welcome. 🙂

Maria | Community Moderator, Fitbit


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