Versa 2 touch screen not working

[mrsang.mb]

My Versa 2 touch screen just recently stopped working. At first it seemed to look like it was glitching like it had low power. I reset my watch, but then it wouldn’t allow me to touch screen for most of the options. Now it’s completely stuck on the clock face. I can’t scroll and it keeps lighting up even when I’m not moving my arm. I have had it for a year with no issues. I’m wondering if it’s just wear and tear? I really hope that that’s not the case because I am not ready to upgrade. Has anyone had this issue and how did you fix it? If at all? 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums @mrsang.mb.  

Thank you for sharing this information about what you've been experiencing with your Versa 2 watch. 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Have a great day.