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Versa 2 touch screen stopped working

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‎03-27-2022 17:48 - last edited on ‎03-28-2022 11:48 by Fitbit Moderator

‎03-27-2022 17:48 - last edited on ‎03-28-2022 11:48 by Fitbit Moderator

This is the second Versa 2 I’ve had in 2.5 years, and I’m quite certain I’m done with them. 5 days ago, I woke up to the touchscreen being nonresponsive. I’ve restarted multiple times without any change. I’m unable to adjust my silent alarms, including shutting them off when they are triggered. So frustrated with the quality of these watches! 

 

 

Moderator Edit: Clarified subject

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‎03-28-2022 11:49 - edited ‎12-27-2023 04:28

‎03-28-2022 11:49 - edited ‎12-27-2023 04:28

Hi there, @MickaylaKar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products.

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-28-2022 11:49 - edited ‎12-27-2023 04:28

‎03-28-2022 11:49 - edited ‎12-27-2023 04:28

Hi there, @MickaylaKar. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. We‘re taking into consideration your comments and sentiments with regards to our products.

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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