Versa 2 touch screen stopped working

[Pretzelman718]

Noticed last night that when attempting to open music controls from the drag down menu, the button on the touchscreen is unresponsive. Music controls will still open if set to the hardware button shortcut, so it doesn't appear to be an issue with the music controls feature itself. Quick settings and wallet still open from the drag down menu. It appears that, for whatever reason, the top left corner of the touch screen is nonresponsive. I've had this device less than a year so it seems unlikely that damage to the hardware would have caused this problem.

I have tried various fixes around the forums and of my own intuition including
- Soft reset by holding the hardware button down for 10 seconds

- Changing the clock face to the default

- Syncing the device to my phone

- Checking for updates to the Versa 2

- Running a Factory reset on the Versa 2

None of the above methods has been successful in restoring full functionality of the touch screen.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Pretzelman718. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Pretzelman718]

I don't know how or why, but my touch screen is working as intended once again. If it starts malfunctioning again I'll be sure to try out your suggestion to chat or call. Thanks!

[MarreFitbit]

@Pretzelman718 Awesome! I'm very glad to hear that your Versa 2 screen is working fine now. 🙂 Thanks for sharing the outcome.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!