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Versa 2 touch screen stopped working

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‎07-14-2022 02:57 - last edited on ‎07-14-2022 10:23 by Fitbit Moderator

‎07-14-2022 02:57 - last edited on ‎07-14-2022 10:23 by Fitbit Moderator

Touchscreen is not working anymore.

I've already tried to change the clock face several times in the last few days (Fitbit clock faces as well as different ones), did loads of soft resets and it's still not working.

how can I do a factory reset without being able to use the touchscreen?

I'm desperate, I love my Versa and I need to track my runs this week 😞

 

Moderator Edit: Clarified subject

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‎07-14-2022 10:24 - edited ‎11-20-2023 13:35

‎07-14-2022 10:24 - edited ‎11-20-2023 13:35

Hi there, @musacid. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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