Versa 2 touch screen won't work

[Chennal]

Hey Guys,

The touch screen on my versa 2 has stopped working. I have restarted, factory reset and even changed the clock face as suggested on other posts. Still unresponsive. 

The auto screen wake does work.

Any suggestions?

Moderator Edit: Clarified subject

[EstuardoFitbit]

Hi there @Chennal. Welcome to the Community Forums. 

Thanks for sharing with us all this information and for the confirmation of all the steps that you have tried. 

A couple of days have passed since you shared your post, so I'd like to hear if the screen issue on your Versa is still a problem for you. If so, please inform me so that I can go to the next step.

[Chennal]

Hi Estuardo,

Thank you for contacting me.

Unfortunately, it has not been resolved. I'm still experiencing the same issue on my Versa 2. 

[EstuardoFitbit]

Hi @Chennal, thanks for getting back to me with an update of your case. 

Given that you have attempted every solution and the problem still persists, I will proceed forward and file a case on your behalf. This implies that you will receive a message from our support team via email. They will advise you on how to handle this situation.

[Chennal]

Hi @EstuardoFitbit ,

That will be great, thanks! Much appreciated.

I will look out for the email from your support team.

[EstuardoFitbit]

@Chennal No worries, I am here to help. 

I hope you can keep sharing your fitness experience with us.