Versa 2 touch screen won't work

[san2972]

Hi there, my fitbit versa 2 screen dosn't respond anymore.

Is there a way to fix this?

[EstuardoFitbit]

Hi there @san2972, welcome to the Fitbit Community. 

Thanks for taking the time to talk to us about your experience.

In this instance, I would advise attempting to change out the clock face for one that is available on the Fitbit App Gallery. Additionally, you can try a standard reset of your device by just holding down the left button for ten seconds.

[Und41]

I'm having the same problem. My Versa 2 has a password/lock screen which activates when I first put on my watch. The numbers on the left side of the screen are not working - 1, 4, 7. Without being able to use these numbers, I can't open my watch.

I have tried the reset suggestion and it did nothing. 

[EstuardoFitbit]

Hi there @Und41, welcome to the thread and the community.

Thank you for taking the time to describe the situation to us. In this case, I would advise using a pin that excludes the numbers you mentioned in order to access your device. You can complete this directly from the Fitbit app by following these instructions.: How do I reset or change the PIN code on my Fitbit device?

Once you've finished, I advise you to change out the clock face and try restarting.

[san2972]

Hi there, i don't have a pin, this is from another user. My screen does't
respond on anything. When i swipe nothing happens.

Hello, i'm sorry i missed this one. I had a fitbit clock interface, but i
Just chanced it to another one from the fitbit gallery, and resetten My
fitbit. Hoever i'm experiencing stille the samen problems.

Grz Sandra

[MrsHammer]

Hi

I have changed the click & tried a reset but my screen still sticks where it will either not move & let me click on an activity or when I do it won't end the activity.