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Versa 2 touchscreen and button not working

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‎01-06-2021 11:27 - last edited on ‎01-08-2021 12:01 by Fitbit Moderator

‎01-06-2021 11:27 - last edited on ‎01-08-2021 12:01 by Fitbit Moderator

My versa 2 which I purchased in 30th May 2020 is on longer working. The left button is unresponsive and the swipe function does not work. Initially turning it on and off/restarting fixed the issue but it has progressively got worse and now cannot be used! Where can this watch be sent to receive a replacement?

I spent a long time researching and deciding on this model and am disappointed that is this has happened.

 

Moderator Edit: Clarified subject

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‎01-07-2021 10:25

‎01-07-2021 10:25

Probably best to contact Fitbit Support  directly.They may be able to help you.

Author | ch, passion for improvement.

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‎01-08-2021 12:00

In response to Guy_

‎01-08-2021 12:00

Hi @Saritaw, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

@Guy_ Your help is always appreciated.

 

I'll be here if you need anything else.

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