help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 touchscreen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2020 08:08

‎03-25-2020 08:08

I've had my Versa 2 for 1-2 weeks and the touchscreen is no longer working. I have tried deleting all clockfaces except the fitbit face, restarting it multiple times, charging it, and even disconnecting from my phone and reinstalling. Is there a way to try a factory reset without using the touchscreen or something else I need to try? 

 

Thank you! 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-25-2020 13:15

‎03-25-2020 13:15

Contact Customer Support.

Best Answer
0 Votes