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Versa 2 touchscreen not working

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‎06-03-2021 16:02 - last edited on ‎06-03-2021 19:14 by Fitbit Moderator

‎06-03-2021 16:02 - last edited on ‎06-03-2021 19:14 by Fitbit Moderator

My touchscreen hasn't been working for the last day or so. It's almost like it needs to be calibrated but I can't seem to find anything that was able to fix it. I even did a factory rest and it's still not working.

 

Moderator edit: updated subject for clarity

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‎06-03-2021 19:13

‎06-03-2021 19:13

Welcome to the Fitbit Community, @Juloth.

 

I'm sorry to hear that your Fitbit Versa 2 is not working properly. Thank you for trying to resolve the issue before contacting us.

 

If you haven't done it already, please clean your watch's screen with a dry cloth.

 

Whether you continue having the same issue and the restart doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

See you around.

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