Versa 2 tracking steps while sleeping

[EmilyEnigma]

I went to bed at 3am and woke up at 9 to my Fitbit saying I'd walked 14,500 steps... which obviously didn't happen. I restarted the device, but nothing improved.

When I turn my wrist to look at the watch, the watch face is delayed from when the screen turns on. 

So, uh, what do I do? Lol

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @EmilyEnigma, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[EmilyEnigma]

Hi Ricardo. 

The issue was never solved. Nobody could erase the steps, tell me how to do so, or find the cause of the issue.