help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 unresponsive, not swiping, freezing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-11-2020 05:18

‎02-11-2020 05:18

I have had my Versa 2 for only 2 months. It has gradually become more and more unresponsive to the point where it is now useless. Sometimes the watch face lights up, sometimes not. But that's all it will do. It will not swipe, so I cannot access any menus. It reboots itself on its own several times a day. I cannot access Settings to Factory reset. I am at a loss and out a lot of money on this and now losing time on warranty. Please help me Fitbit!

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-11-2020 07:50

‎02-11-2020 07:50

Contact Customer Support.

Best Answer
0 Votes

‎04-16-2020 05:56

‎04-16-2020 05:56

I am having the same issue and my Versa 2 is only a few months old as well. I have to manually restart my Versa 2 several times throughout the day to be able to swipe and/or use any of the functions. It is most annoying as I use my Versa 2 as my alarm clock and when the face is frozen I am unable to snooze or turn the alarm off without redtarting the dang thing. Help would be greatly appreciated. 

Best Answer