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Versa 2 voice replies not working

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‎05-15-2020 21:31 - last edited on ‎10-23-2020 22:33 by Fitbit Moderator

‎05-15-2020 21:31 - last edited on ‎10-23-2020 22:33 by Fitbit Moderator

I am am able to send quick response messages, but when trying to talk to text my Versa 2 is not picking up the message. It appears as though it is... it goes to the screen that is all black and the teal dots move with my voice but the message is not shown and there is no message to send. My phone is right next to the watch and it is synced and it's still not registering the voice text option. Please advise how to fix this issue.

 

Moderator Edit: Clarified subject

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