Versa 2 will not charge

[Tonysellew]

Just bought 2nd new charger thinking that was the problem. 1st new charger worked once then wouldn’t charge. 2nd one did nothing. Cleaned contacts, nothing. I have had Fitbit for year and half. Battery usually goes 4days but getting worse of course. Anybody else have this issue?

[JuanJoFitbit]

Hi @Tonysellew, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it's not taking a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, charge your watch for 2-3 hours and see if the issue gets fixed.

Keep me posted on the outcome.