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Versa 2 will not track steps

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‎08-04-2020 07:44

‎08-04-2020 07:44

My Versa 2 has slowly stopped tracking steps. About two weeks ago it would freeze for about a minute and then start tracking again. Yesterday, it disconnected from my app and I had to restart my phone to reconnect device. Today, it has completely stopped tracking for an hour at a time. It will then log 15-30 steps and freeze again for another hour. This Versa 2 was purchased in January 2020, so it is not old.

 

I have restarted the FitBit, refit the device on my arm, and secured the band. 

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‎08-04-2020 08:12

‎08-04-2020 08:12

Hi @MGordon0618 Try a factory reset. Go to the settings app on the watch and scroll down to About. If that doesnt fix it you will need to contact Customer Support 

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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