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Versa 2 will not turn on

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‎09-25-2021 10:26 - last edited on ‎09-26-2021 17:51 by Fitbit Moderator

‎09-25-2021 10:26 - last edited on ‎09-26-2021 17:51 by Fitbit Moderator

Versa 2 has been playing up on and off over the last two weeks (it is 3 months old). The screen goes blank , shows up yellow and blue lines and then stays frozen for several hours. It has been on charge all night after freezing and now will not turn on at all! Very frustrating! Any ideas how I can try and get it back on? Tried holding the button down etc 

 

Moderator edit: updated subject for clarity

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‎09-26-2021 17:50

‎09-26-2021 17:50

Welcome to the Fitbit Community, @Siobhan25.

 

Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

In addition to the restart, you can find some other troubleshooting steps to resolve battery issues in this article.

 

Whether your Watch still doesn't turn on, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please le tus know.

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