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Versa 2 won't Sync

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‎10-31-2024 06:27 - last edited on ‎11-01-2024 07:58 by Fitbit Moderator

‎10-31-2024 06:27 - last edited on ‎11-01-2024 07:58 by Fitbit Moderator

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My Versa 2 wouldn't work, it was a couple years old. It kept saying to update. I resynced it, went through all the steps that was recommended. I bought a nre one, thinking it was the watch. My watch works, but still says needs updating to sync properly. I'm at a loss, it seems alot of people are having the same issues! I really liked Fitbit vacation in the day!!!


Moderator Edit: Clarified subject

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2 REPLIES 2

‎11-01-2024 08:01

‎11-01-2024 08:01

Hi there, @AdrienneLondon1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you're having syncing issues with your Versa 2. I understand your concern, I will do my best to help you with this!

Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing syncing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

  1. Update [Android] Fitbit App to 4.28.2.
  2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
  3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
  4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
  5. Restart phone.
  6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
  7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.
Maria | Community Moderator, Fitbit


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‎11-01-2024 08:09

In response to MarreFitbit

‎11-01-2024 08:09

@MarreFitbit the bug is not fixed, many users still cannot sync - i spoke to fitbit help yesterday and they confirmed the issue is still ongoing so it is wrong of you to suggest otherwise - still waiting for another update and some quality customer service

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