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Versa 2 won't charge

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‎11-02-2022 14:02 - last edited on ‎11-03-2022 11:55 by Fitbit Moderator

‎11-02-2022 14:02 - last edited on ‎11-03-2022 11:55 by Fitbit Moderator

When my versa is on the charger, it constantly flashes Home Screen and percentage . The screen flashes with the battery percentage saying it is charging, but then shows both Home Screen and percentage and it is not charging. Tried cleaning connection points and restarting Fitbit tried a different cable. Nothing is working. Help please. 

 

Moderator Edit: Clarified subject

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‎11-03-2022 11:58 - edited ‎03-15-2024 15:43

‎11-03-2022 11:58 - edited ‎03-15-2024 15:43

Hi there, @Samyrich. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirm if you've tried all tips and recommendations provide here Why isn't my Fitbit device's battery charging? 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎11-03-2022 11:58 - edited ‎03-15-2024 15:43

‎11-03-2022 11:58 - edited ‎03-15-2024 15:43

Hi there, @Samyrich. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Versa 2 before reaching out. 

To better assist you, please confirm if you've tried all tips and recommendations provide here Why isn't my Fitbit device's battery charging? 

I've moved your post to the Other Versa Smartwatches board for organization purposes.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-03-2022 14:15

In response to MarreFitbit

‎11-03-2022 14:15

Thanks for replying. Yes tried everything apart from a different charger as I only have one and not buying another one if broken

What shall I do next

Sarah

Sent from my iPhone
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‎11-04-2022 04:02 - edited ‎08-04-2023 04:09

In response to Samyrich

‎11-04-2022 04:02 - edited ‎08-04-2023 04:09

@Samyrich I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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