Versa 2 won't charge

[Sammy37]

I’m charging my versa 2 for the first time and it won’t fully charge. ( battery doesn’t look full on scream) Why is this? 
thanks. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Sammy37, welcome to the Community Forums.

Please note that charging your device to 100% may take 1-2 hours.​ While the watch charges, tap the screen twice to check the battery level. Tap again to use it while it charges.

Take into consideration the following tips for charging your Versa 2:

• Make sure there are no metal objects, such as jewelry, nearby as your device charges. After your device is charged, unplug the charging cable.
• Get a notification or email when your device’s battery is low. For more information, see How do I choose which alerts Fitbit sends me?
• Extend your device’s battery life by reducing your use of certain features. For more information, see Can I extend my Fitbit device's battery life?
• Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. For more information, see How do I clean my Fitbit device?
• For best results, don’t leave your device plugged in on the charger longer than overnight.

If your watch is still not charging after taking into consideration the above, please follow these troubleshooting steps Why isn't my Fitbit device's battery charging?

Let me know how it goes. 

[Sammy37]

I’ve tried all of the above and still the charge does not go to full. 
what do I do now? 

[MarreFitbit]

@Sammy37 I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual.