Versa 2 won't charge

[GogsyM]

I got my Fitbit Versa 2 as a Christmas present a couple of weeks ago and all has been well (working and charging perfectly). However, a few days ago it stopped charging (it is now completely dead 0%). I have put it into the charger supplied, and I get the battery charging message, but after 3 hours it is still at 0%. I also got another charger cradle, tried that and the same thing is happening – I get the battery charging message, but after a number of hours it is still at 0%. I have cleaned the pins and contacts on the watch with rubbing alcohol as suggested on the Fitbit website, but that has made no difference (wouldn’t have thought they would get dirty after such a short time). I have plugged the charger in to multiple places, my phone is charging from the same sources, so it is not that. Clearly something wrong with the watch.

The watch was bought at Curry’s but it is now past their 30 day return policy. Please let me know what I need to do to return my Versa and get a replacement.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there @GogsyM, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

I've seen you contacted our Support Team after posting to report about this issue. Please keep a lookout in your inbox,someone will be in contact with you as soon as possible since our support options are limited and wait times are longer than usual.

[Lhammock]

Would you please post the solution or keep me informed of the solution. Im having the same issue with my Versa not charging at all.

Thank you.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Lhammock, welcome! 

Please follow the troubleshooting steps recommended here Why isn't my Fitbit device's battery charging? 

[Lhammock]

My device is totally dead and out of warranty.  I loved my Fitbit and now I'm without one 😞

[willssmith]

Same issue here! New Versa 2 only arrived at the start of December, this was a replacement for one received on fathers day. Very frustrating! 

[MarreFitbit]

 We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

@Lhammock I've seen you got in touch with our Support Team after posting here and they helped you with your issue. Since you're still communicating with them, make sure to keep in an eye on your inbox.

@willssmith I've seen that our Social Media Team has created a support case on your behalf to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Have a nice day you both!

[willssmith]

@MarreFitbit Thanks for the reply, awaiting contact from the support team, hopefully that wont be to long!  

[MarreFitbit]

@willssmith Anytime! 😉

[GogsyM]

@MarreFitbit Thanks for the reply, still awaiting contact from the support team. I sent them an email a week ago. I appreciate at this challenging time things are taking a bit longer, but do you have any indication when I might hear back. Thanks G

[Lhammock]

I have decided to go with another platform being this is the 2nd Versa Lite I've been through with the same problem. The 2nd one was out of warranty and the nice offer for a 35% discount couldn't be applied for the latest FitBit so I left Fitbit as a long standing customer.
As a suggestions I would have your support team read the Forum as there are many Versa users with the same charging problem. Sad to leave FitBit as I enjoyed it while I had it.
Lydia