Versa 2 won't charge

[JonEiche]

We moved a couple of months ago and the charge cord for my Versa 2 went into a box that we still haven't found. We finally got around to buying a new (official Fitbit) charge cord for it, but the screen remains black. I've plugged it into different USB adapters, left it in overnight, tried all the tricks for starting the device afterward,… Nothing. I noticed that the Versa 2 doesn't seem to fit as snugly into the charge cradle as with the original charge cord; there's a little "give" or "bounce," so I'm wondering if it's supposed to be that way—if the contacts are actually making, well, contact. Or did my Versa 2 decide to die altogether from two months' neglect? Seeking enlightenment. Thanks!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @JonEiche, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

Would you mind posting a photo of your watch and charging cable? In order to add a photo to your reply please: 

• When you're in the reply page, click on the Insert Photos icon (the little camera). 
• Then, click on the Choose File in the middle of the grey window that will pop up. 
• Search for the photo on your computer or phone and click on Open.
• Once the image shows up in the grey windows, select the size and the position and click on Done.

Also, please confirm if you've tried the troubleshooting steps provided in this help article Why isn't my Fitbit device's battery charging?

[JonEiche]

Having trouble with this reply. When I click the little camera icon, a window pops up named "Insert/edit image", which contains a series of text fields, the first of which is labeled "Source". I can't find anything like a Browse button.

[MarreFitbit]

@JonEiche If you're doing this over a mobile phone, please try switching to a computer or vice versa. 

Keep me posted. 

[JonEiche]

Sorry; I've tried replying on both PC and Mac, in multiple browsers, and the camera icon yields the same "Insert/edit image" window every time. On my smart phone there isn't a camera icon at all.:

My Versa 2 looks like this:

https://www.fitbit.com/global/content/dam/fitbit/global/pdp/versa2/device-360/black-carbon-aluminum/...

My charging cable looks like this:

https://www.fitbit.com/global/content/dam/fitbit/global/pdp/charging-cables/versa2/versa2-pdp-hero-c...

I can verify that I tried all the troubleshooting steps in the help article you referenced in your first reply.

[MarreFitbit]

@JonEiche Sorry you couldn't attach the images. I've created a case to get you in contact with our Support Team about this issue and you can also attach the original photos via the email. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!