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Versa 2 won't charge

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‎04-03-2021 08:42 - last edited on ‎04-04-2021 14:31 by

‎04-03-2021 08:42 - last edited on ‎04-04-2021 14:31 by

My Versa 2 after only purchasing in October 2020, has an exclamation point across the battery display.  It will not charge and the app cannot locate the device.   There is no update available and it will not allow me to reset the device.  

 

 

Moderator edit: subject for clarity 

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‎04-04-2021 14:32

‎04-04-2021 14:32

Welcome to the Fitbit Community, @TracyA..

 

Thanks for the details shared in your post. I appreciate your efforts and recommend following the complete troubleshooting instructions at Why isn't my Fitbit device's battery charging?

 

Hope this helps!

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