Versa 2 won't charge

[Jofacey]

My husbands Versa 2 died yesterday and it won’t recharge - it’s totally dead. It is less than 12 months old😢

Who can I speak to and get help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jofacey. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your husband's Versa 2. I understand how you guys must be feeling. 

As a first approach, I suggest following the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging?

If the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope the issue is solved soon. 

[Jofacey]

Unfortunately that hasn’t helped and when I click on the ‘click here’ link to get connected I can’t seem to find where to go after being redirected as it doesn’t give me a country option for Australia - it defaults to United States and doesn’t allow me to change it - help🙏

[Guy_]

Hi @Jofacey - you can chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

If it got water in it and you can't resolve it by following the help, the quickest way to resolve it under warranty is to take it back to where you bought it for replacement.

[Jofacey]

Thankyou Guy - that appears to work but they’re close atm so I’ll try again tomorrow morning.

Unfortunately we’re away on holidays atm so can’t take it back to where we bought it from and of course, we don’t have any paperwork with us🙃 I think it may be out of warranty when we get home (if it’s 12 months warranty)?

Cheers
Jo

Get Outlook for iOS<>

[Guy_]

@Jofacey- you may be able to lodge a claim with Fitbit direct via chat 24/7, they will have a record of the watch age and if you can get the claim before it expires there is a chance of replacement.

[Jofacey]

Thankyou so much Guy. I contacted them and we have been told we are eligible for a replacement which has been ordered and should hopefully be waiting for us when we get home.

Your help is much appreciated.