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Versa 2 won't charge

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‎08-17-2022 03:58 - last edited on ‎08-17-2022 09:13 by Fitbit Moderator

‎08-17-2022 03:58 - last edited on ‎08-17-2022 09:13 by Fitbit Moderator

My versa 2 won't charge. 

 

Have bought a new charger and still nothing 

 

 

Moderator edit: updated subject for clarity. 

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‎08-17-2022 07:17 - last edited on ‎08-08-2024 10:34 by Fitbit Moderator

‎08-17-2022 07:17 - last edited on ‎08-08-2024 10:34 by Fitbit Moderator

Hi @HMStocks - just on the off chance do you have an older Versa, the charger cable for that isn't compatible with the Versa 2.

If you have the right cable check the cleaning.

It could be the screen is not working. After charging for an hour try syncing with the Fitbit App and note the battery level and when it last synced, this can help localise the issue.

Author | ch, passion for improvement.

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‎08-17-2022 09:55

In response to Guy_

‎08-17-2022 09:55

Thank you I'll try that.
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